As a full-service monitoring center, we provide solutions and reliable support for 24/7 monitoring.
WHIRC holds the prestigious "TMA Five Diamond Monitoring Center" designation from The Monitoring Association (TMA). Every dispatcher is certified for emergency response and customer service with regular training on the latest alarm technology. We continuously monitor response and call-answering times to provide your customers the fastest, most reliable service the industry has to offer. Our UL-certified monitoring center exceeds requirements for redundancy, equipment, alarm processing and training. Our dispatchers give you the most dependable, timely and personal service in the industry. We consider our monitoring service to be an extension of your business. Our trained and certified dispatchers are proud to serve your customers with the level of professionalism they expect from you
We provide top-tier commercial and industrial monitoring services to help your customers better manage their security risks. We go Beyond the Call with leading technology innovators such as AT&T®, Avaya®, UTC and Verizon® and our specially trained commercial/industrial operators.
Our people are the best. We say that with a high degree of confidence because after thorough background checks, each new WHIRC employee receives intensive training and certification. Our staff provides speed, accuracy and dependability. Each employee receives continuous mentoring throughout their career to ensure they stay current with training and will deliver exceptional customer service. We provide Central Station Alarm Monitoring
Fire Monitoring offers dispatch upon receipt of a fire alarm signal and customizable notification on troubles, supervisory and missed timer tests. Signals are received in our UL Listed central stations equipped with receivers and equipment meeting UL standards. We strictly follow NFPA 72 Guidelines for fire accounts ensuring best practices are followed. Specially trained UL certified operators and dealer support representatives handle UL Fire accounts and comply with the local AHJ.
Burglary Verification: We provide verification images*: When a customer's burglary panel trips and triggers the recording of video to a Digital Video Recorder (DVR), WHIRC operators can look in to see what's happening at the premises, allowing us to verify alarms and reduce false dispatches.
With the increase of smartphones and apps, your customers are looking for ways to simplify their day-to-day tasks and using their phones for much more than phone calls. We offer Honeywell®'s AlarmNet® and Total Connect®, Alarm.com services, DSC's C24 Interactive and Telguard® Interactive-and now, SiteControl. SiteControl is the only central station-integrated home and business control solution. It's easy to install and easy to activate!
SiteControl offers: Central Station Alarm Monitoring